Upnotch
Book a mentorship session with Carissa on Upnotch
Results-driven customer success and sales leader with 15 years of experience building and scaling high-performing teams for SaaS organizations, from early-stage startups through maturity phases. I have launched and scaled new business verticals ($0 to $6mm ARR) and successfully led a team of 20 in a distributed workforce responsible for $100mm ARR. My core competencies include developing and executing strategies that ensure customer satisfaction, retention, and expansion. I am passionate about delivering value-added solutions that address the needs and challenges of customers and have an exceptional track record of exceeding quota, hiring and retaining talent, and developing sustainable and repeatable processes to scale.
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