Horacio Laprea, Upnotch Member, is Senior Director at GE Vernova Software, a leading provider of software that accelerates electrification and decarbonization across the energy ecosystem With over 20 years of industrial experience in customer-facing international leadership roles, his career journey has been marked by a passion for delivering meaningful outcomes and business value to clients through collaboration and partnership. In his current role, Horacio is responsible for creating and modernizing the Customer Success product offering at GE Vernova. This includes a comprehensive suite of support plans, managed services, solution implementation, advisory and optimization services. Additionally, he oversees education and training programs aimed at meeting the needs of the company's solutions' users, removing adoption barriers, and enhancing customers' performance in their workplace. He also serves as the Chairman of the Board of Directors for GE Digital Spain, where he provides strategic direction and governance oversight. Horacio is passionate about empowering individuals in customer success, tech, and project management to bridge the gap between their work and its real-world impact. He guides mentees in aligning their skills with tangible business outcomes, fostering career growth and fulfillment.