Bernadette is a highly experienced B2B SaaS Sales and Customer Success Leader with a proven track record of driving revenue growth, customer retention, and employee engagement. She has built and scaled Customer Success teams from the ground up, developing and executing strategies that have significantly improved customer satisfaction, adoption, and renewal rates and ensured the delivery of exceptional customer experiences, leading to notable improvements in adoption, renewal, and expansion metrics aligned to the corporate initiatives and milestones. Her background continues further. Bernadette is a Certified Professional Coach and Energy Leadership Master Practitioner, helping companies achieve operational excellence through continuous improvement. She believes the fastest way to grow revenue is by building higher standards and higher performance with employees - resulting in higher profits.