David Ewers, Upnotch Member, is the Senior Manager of Customer Success Services at Citrix Systems. With over 30 years in IT, David is a seasoned Customer Success Leader with a diverse background, including a decade of service in the United States Army and subsequent roles in Information Technology. In his current role at Citrix, David showcases a consistent ability to elevate team performance, drive customer satisfaction, and strategically increase Annual Recurring Revenue (ARR) in cloud-based environments. Leading a global Customer Success Manager team, David instills a culture of accountability, collaboration, and continuous learning. His comprehensive strategies have resulted in transformative enhancements, achieving over 90% annual contract renewals and fostering exceptional client relationships. Known for success in cross-functional collaboration, talent management, and innovative customer success strategies, he is passionate about contributing significantly to the growth and success of others in the industry. David would be an incredible mentor for veterans transitioning from the military to civilian life, anyone in customer success or seeking leadership advice to grow a team and provide value to customers.