Phil Payne, Upnotch Member, is the Director of IT Customer Experience at Bidvest Noonan. With over 25 years in the IT industry, Phil has built deep expertise in vendor management, digital transformation, IT governance frameworks, and AI in IT operations. Certified in ITIL and experienced in organizational change, he combines strategic leadership with a user-centric approach. His career has spanned IT budgeting and finance, team leadership, and service management, where he has consistently driven innovation and efficiency. Phil would be an exceptional mentor to professionals looking to advance in IT leadership, strategy, and service management. He offers pragmatic guidance, empathy, and active listening to help mentees navigate challenges, embrace growth, and build confidence in their careers.